Refund policy

RETURN & REFUND POLICY

We want you to be confident when shopping with L’elite Beauty. Please review our Return & Refund Policy before making a purchase.

14-DAY RETURN PERIOD

You may request a return within 14 days from the date your order is delivered.

To be eligible for a return, the product must be unused, unopened, in its original packaging, and in resalable condition. Proof of purchase is required.

All returns must be authorized by L’elite Beauty before shipment. Please contact us before sending any product back. Unauthorized returns may not be accepted or may experience processing delays.

OPENED, USED OR PARTIALLY USED PRODUCTS

For health, hygiene, safety, and product integrity reasons, opened, used, tested, or partially used hair care and cosmetic products are not eligible for return, exchange, or refund due to a change of mind, personal preference, dissatisfaction with the product, scent, texture, or individual results.

A product that has been opened or used cannot be returned simply because the customer decides that the product is not suitable for them or does not meet their personal expectations.

This includes products that have been partially or substantially consumed.

Exceptions may apply if the product is damaged, defective, incorrect, or if the issue resulted from an error by L’elite Beauty. Such cases will be reviewed individually.

L’elite Beauty reserves the right to request photographs, video, batch information, or other reasonable documentation necessary to evaluate a claim involving an opened, damaged, or defective product.

RETURN SHIPPING

For customer-initiated returns, including situations where the customer changes their mind, orders the wrong product, or no longer wants the product, the customer is responsible for arranging and paying all return shipping costs.

L’elite Beauty does not provide prepaid return shipping labels for customer-initiated returns.

Original shipping charges are non-refundable unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service when returning a product. L’elite Beauty is not responsible for customer-arranged return shipments that are lost or damaged in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or otherwise affected by an error on our part, please contact L’elite Beauty as soon as possible and provide your order number, a description of the issue, and photographs or other documentation when requested.

Please do not return a damaged, defective, or incorrect product before contacting us.

After reviewing the issue, L’elite Beauty will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, refund, partial refund, store credit, or authorized return.

If L’elite Beauty determines that the product must be physically returned because the item was damaged, defective, incorrect, or the issue resulted from an error by L’elite Beauty, we will provide a prepaid return shipping label and return instructions.

Customers should not pay to return an item when the return has been authorized as the result of an error by L’elite Beauty unless specifically instructed otherwise.

ALTERNATIVE RESOLUTION — PARTIAL REFUND OR STORE CREDIT

In certain circumstances, L’elite Beauty may, at its sole discretion, offer a partial refund or store credit as an alternative to requiring the customer to return an eligible product.

The amount offered will be determined on a case-by-case basis and is not guaranteed.

If a partial refund or store credit is offered for a product purchased with a discount, promotional offer, coupon, or other price reduction, the amount will be based on the actual amount paid for the product after all applicable discounts, not the product’s original, regular, or suggested retail price.

A partial refund or store credit without return is not an automatic customer entitlement and must be expressly offered or approved by L’elite Beauty.

SALE AND DISCOUNTED ITEMS

Products purchased at a discounted or promotional price are subject to the same return eligibility requirements described in this policy unless specifically identified as FINAL SALE at the time of purchase.

Any approved refund for a discounted product will be based on the actual amount paid for that product after applicable discounts or promotions.

Items clearly identified as FINAL SALE at the time of purchase are not eligible for return or refund, except in the case of damaged, defective, or incorrect merchandise or where otherwise required by applicable law.

REFUNDS

Once an authorized return is received, it will be inspected to confirm that it meets the eligibility requirements of this policy.

If the return is approved, the eligible refund will be issued to the original payment method.

Please allow your bank, credit card company, or payment provider additional time to process and post the refund to your account.

Original shipping charges are non-refundable except where required by applicable law or when the return results from an error by L’elite Beauty.

EXCHANGES

If you would like a different product, please contact L’elite Beauty before returning your item.

Depending on the circumstances and product availability, we will advise you of the available options.

Products that have been opened, used, tested, or partially used are not eligible for exchange due to personal preference or change of mind.

RETURN AUTHORIZATION

All returns must receive authorization from L’elite Beauty before shipment.

Please do not send a return to the address shown on the original shipping label or package unless L’elite Beauty has specifically instructed you to use that address.

After your return request is approved, we will provide the appropriate return instructions.

Unauthorized returns may be refused or may experience processing delays.

For questions regarding returns, refunds, damaged or defective products, or incorrect orders, please contact:

L’elite Beauty
MRG Global
Email: info@lelitebeauty.com
917-503-0000

Please include your order number and a brief description of your request so we can assist you as quickly as possible.